Rural and Communities Overview and Scrutiny Committee - Thursday 16 October 2025, 10:00am - South Kesteven District Council Webcasting
Rural and Communities Overview and Scrutiny Committee
Thursday, 16th October 2025 at 10:00am
Speaking:
Agenda item :
Start of webcast
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Cllr Nikki Manterfield Chairman
Agenda item :
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Agenda item :
1 Public Speaking
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Joshua Mann
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Cllr Nikki Manterfield Chairman
Agenda item :
2 Apologies for absence
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Joshua Mann
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Cllr Nikki Manterfield Chairman
Agenda item :
3 Disclosure of Interest
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Agenda item :
4 Minutes of the meeting held on 9 July 2025
Agenda item :
5 Updates from the previous meeting
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Joshua Mann
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Cllr Nikki Manterfield Chairman
Agenda item :
6 Announcements or updates from the Leader of the Council, Cabinet Members or the Head of Paid Service
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Agenda item :
7 Customer Service Update - Quarter 1 (2025/26)
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Cllr Philip Knowles
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Tim Harrison
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Robert Leadenham
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Claire Moses
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Cllr Nikki Manterfield Chairman
Agenda item :
8 Welfare and Financial Advice Team Update
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Lee Steptoe
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Cllr Nikki Manterfield Chairman
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Cllr Tim Harrison
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
Agenda item :
9 Customer Experience Strategy 2025 to 2029 - Action Plan
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Cllr Philip Knowles
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Cllr Tim Harrison
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Cllr Rhea Rayside - Vice-Chair
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Rhea Rayside - Vice-Chair
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Claire Moses
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Cllr Nikki Manterfield Chairman
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Cllr Rhea Rayside - Vice-Chair
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Claire Moses
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Cllr Nikki Manterfield Chairman
Agenda item :
10 Equality, Diversity and Inclusion Annual Position Statement 2024
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Cllr Philip Knowles
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Cllr Nikki Manterfield Chairman
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Carol Drury
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Cllr Nikki Manterfield Chairman
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Cllr Tim Harrison
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Cllr Nikki Manterfield Chairman
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Carol Drury
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Cllr Nikki Manterfield Chairman
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Cllr Lee Steptoe
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Cllr Nikki Manterfield Chairman
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Carol Drury
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Cllr Nikki Manterfield Chairman
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Cllr Lee Steptoe
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Cllr Nikki Manterfield Chairman
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Cllr Rhea Rayside - Vice-Chair
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Cllr Nikki Manterfield Chairman
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Carol Drury
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Carol Drury
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Cllr Nikki Manterfield Chairman
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Cllr Robert Leadenham
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Cllr Nikki Manterfield Chairman
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Cllr Nikki Manterfield Chairman
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Cllr Nikki Manterfield Chairman
Agenda item :
11 Corporate Enforcement Policy
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Cllr Philip Knowles
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Cllr Robert Leadenham
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Cllr Tim Harrison
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Cllr Philip Knowles
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Cllr Tim Harrison
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Cllr Nikki Manterfield Chairman
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Cllr Philip Knowles
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
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Cllr Charmaine Morgan
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Cllr Nikki Manterfield Chairman
Agenda item :
12 Work Programme 2025 - 2026
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Carol Drury
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Cllr Nikki Manterfield Chairman
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Cllr Nikki Manterfield Chairman
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Cllr Robert Leadenham
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Cllr Nikki Manterfield Chairman
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Cllr Nikki Manterfield Chairman
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Joshua Mann
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Cllr Nikki Manterfield Chairman
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Cllr Robert Leadenham
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Ayeisha Kirkham
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Cllr Nikki Manterfield Chairman
Agenda item :
13 Any other business which the Chairman, by reason of special circumstances, decides is urgent
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Cllr Tim Harrison
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Cllr Nikki Manterfield Chairman
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Webcast Finished
- Minutes of the meeting held on 9 July 2025, opens in new tab
- Updates from the previous meeting, opens in new tab
- Customer Service Update - Quarter 1 (2025/26), opens in new tab
- Welfare and Financial Advice Team Update, opens in new tab
- Appendix 1 for Welfare and Financial Advice Team Update, opens in new tab
- Customer Experience Strategy2025 to 2029 - Action Plan, opens in new tab
- Appendix 1 for Customer Experience Strategy 2025 to 2029, opens in new tab
- Appendix 2 for Customer Experience Strategy 2025 to 2029 - Action Plan, opens in new tab
- Equality, Diversity and Inclusion Annual Position Statement 2024, opens in new tab
- Appendix A - Equality, Diversity and Inclusion Annual Position Statement 2024, opens in new tab
- Corporate Enforcement Policy, opens in new tab
- Appendix 1 for Corporate Enforcement Policy, opens in new tab
- Work Programme 2025-26, opens in new tab